{"id":7749,"date":"2022-11-03T12:36:17","date_gmt":"2022-11-03T17:36:17","guid":{"rendered":"https:\/\/clientes.burns.pe\/urbanova\/?page_id=7749"},"modified":"2025-10-06T11:20:51","modified_gmt":"2025-10-06T16:20:51","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/clientes.burns.pe\/urbanova\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"

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\n\t\t\t\tLibro de reclamaciones\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\tEn cumplimiento de lo dispuesto en la Ley N\u00b0 29571 (C\u00f3digo de Defensa y Protecci\u00f3n al Consumidor), as\u00ed como en el Decreto Supremo N\u00b0 0011-2011-PCM y sus modificatorias, este establecimiento cuenta con un Libro de Reclamaciones Virtual a su disposici\u00f3n.\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>[\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column el_class=”boxes_blue”][vc_empty_space height=”50px”][vc_row_inner equal_height=”yes” content_placement=”middle” gap=”30″ row_content_width=”grid”][vc_column_inner width=”1\/2″ css=”.vc_custom_1671600162472{padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #00327e !important;}”]

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\n\t\t\t\tQueja:\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\tDisconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1671600156753{padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #00327e !important;}”]

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\n\t\t\t\tReclamo:\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\tDisconformidad relacionada a los productos o servicios.\t\t\t<\/p>\n\t\t\t<\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1667506234297{padding-right: 25px !important;padding-left: 25px !important;}”][vc_column][vc_row_inner row_content_width=”grid”][vc_column_inner]

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\n\t\t\t\tIND\u00cdQUENOS A QU\u00c9 ESTABLECIMIENTO DEBE IR SU QUEJA O RECLAMO\t\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n<\/div>[vc_empty_space height=”15px”][vc_row_inner gap=”30″ row_content_width=”grid”][vc_column_inner el_class=”select-complaint-option” width=”1\/2″ css=”.vc_custom_1671600193811{margin-top: 25px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;border-left-color: #9db5e3 !important;border-left-style: solid !important;border-right-color: #9db5e3 !important;border-right-style: solid !important;border-top-color: #9db5e3 !important;border-top-style: solid !important;border-bottom-color: #9db5e3 !important;border-bottom-style: solid !important;}”]
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\n \"\" <\/div>\n<\/div>[vc_column_text el_class=”select-complaint-text”]La Rambla San Borja<\/span>
\nRaz\u00f3n Social:<\/span> Inversiones San Borja S.A.
\nRUC:<\/span> 20100136661
\nDirecci\u00f3n:<\/span> Calle Las Begonias No. 415, piso 7, distrito de San Isidro, provincia y departamento de Lima.<\/p>\n

La Rambla Brasil<\/span>
\nRaz\u00f3n Social:<\/span> Inmuebles Limatambo S.A.
\nRUC:<\/span> 20100136318
\nDirecci\u00f3n:<\/span> Calle Las Begonias No. 415, piso 7, distrito de San Isidro, provincia y departamento de Lima.[\/vc_column_text][vc_column_text el_class=”select-complaint-input”]Selecciona aqu\u00ed [\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=”select-complaint-option” width=”1\/2″ css=”.vc_custom_1671600199880{margin-top: 25px !important;border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;padding-top: 20px !important;padding-right: 30px !important;padding-bottom: 20px !important;padding-left: 30px !important;border-left-color: #9db5e3 !important;border-left-style: solid !important;border-right-color: #9db5e3 !important;border-right-style: solid !important;border-top-color: #9db5e3 !important;border-top-style: solid !important;border-bottom-color: #9db5e3 !important;border-bottom-style: solid !important;}”]

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\n \"\" <\/div>\n<\/div>[vc_column_text el_class=”select-complaint-text”]Raz\u00f3n Social:<\/span> Urbanova Inmobiliaria S.A.C.
\nRuc:<\/span> 20551182992
\nDirecci\u00f3n:<\/span> Calle Las Begonias No. 415, piso 7, distrito de San Isidro, provincia y departamento de Lima[\/vc_column_text][vc_column_text el_class=”select-complaint-input”]Selecciona aqu\u00ed [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1667506138702{padding-right: 25px !important;padding-left: 25px !important;}”][vc_column][vc_row_inner row_content_width=”grid”][vc_column_inner]
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  • Fecha de reclamo o queja: 20\/04\/2026<\/li>\n<\/ul>\n

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      1. Identificaci\u00f3n del consumidor reclamante<\/h4>\n<\/div>\n
      \n <\/span>\n <\/div>\n
      \n <\/span>\n <\/div>\n
      \n <\/span>\n <\/div>\n
      \n <\/span>\n <\/div>\n
      \n <\/span>\n <\/div>\n
      \n <\/span>\n <\/div>\n
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      \n Si el denunciante es menor de edad por favor llenar los datos del padre o apoderado<\/span>\n <\/div>\n
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      2. Identificaci\u00f3n del bien contratado<\/h4>\n<\/div>\n
      \n Producto<\/span><\/span>Servicio<\/span><\/span><\/span><\/span>\n <\/div>\n
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      3. Detalle de la reclamaci\u00f3n y pedido del consumidor<\/h4>\n<\/div>\n
      \n Reclamo<\/span><\/span>Queja<\/span><\/span><\/span><\/span>\n <\/div>\n
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